If you are having difficulty playing a simulation, make sure your browser is up to date, then do the following:

  1. Refresh page
  2. Clear cache
  3. Restart browser
  4. Restart computer
  5. Check internet connectivity

If you are still having trouble, contact us at support@decisionsim.com. Please provide the following information to enable us to troubleshoot your problem:

  • Simulations link or name
  • Browser and OS versions
  • Steps to reproduce the issue
  • Error messages or screenshots

To ensure you have the best experience running DecisionSim, we recommend the following browsers with all current updates applied:

  1. Internet Explorer (PC) Versions 10, 11+
  2. Safari (PC) Versions 6, 7+
  3. Safari (iOS) iOS 6, 7+
  4. Firefox (PC) Versions 24, 25+
  5. Chrome (PC) Version 31+
  6. Chrome (iOS) Version 30+
  7. Chrome (Android) Version 30+

In addition, your browser must be able to run javascript and you need quality internet connection. No plugins are required.



03 Jan 2018

Educational Measures and Kynectiv Partner to Bring Simulation to Live Meetings

17 Mar 2017

Kynectiv Appoints Dr. Gayle Shaw-Hones as Director, Learning & Development

13 Jan 2017

Amanda Glazar Joins Kynectiv As Director of Medical Education


19 Dec 2017

Leveraging Simulation-Based Technology in Training

03 Oct 2017

Simulation Ranks #1 for “Most Effective” Educational Method by ACEHP Members

26 Jul 2017

DecisionSim: More than Just Clinical Learning

Case Studies

08 Oct 2014

Embracing Branched Learning Techniques to Drive Better Education Outcomes

04 Aug 2014

Continuing Medical Education Simulation Identifies Challenges in Diagnosis and Treatment of Shift Work Disorder

25 Sep 2013

Web-based Clinical Simulations Help Professional Society Members Better Diagnose And Treat Anaphylaxis

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