DecisionSim Technology Support

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FAQs

To access DecisionSim, you (or your organization) must be a licensed user.

If you were instructed to access your simulation through your organization’s Learning Management System (LMS), you should not have to enter a login or password for DecisionSim. If you see our Login page, take the following steps:

  1. Restart your browser and log in to your Learning Management System again.
  2. If restarting your browser does not work, reboot your computer.
  3. If Steps 1 or 2 do not work, please contact your LMS administrator.

If you are not accessing DecisionSim through an LMS and cannot log in, try the following:

  1. Make sure you are entering the correct password. It is helpful to copy and paste the password directly from the email to ensure it is correct. You may want to to change your password to something easier to remember.
  2. Close your browser and restart it again.
  3. Restart your computer.
  4. Try a different browser such as Firefox or Google Chrome.

If none of these options enable you log in, contact DecisionSim, Inc. at support@decisionsim.com

To change your password, to something easier to remember:

  1. Log into DecisionSim (https://app.decisionsimulation.com/)
  2. Select My Profile under My Tools on the left hand of the screen
  3. Select Change Password
  4. Follow the instructions on the screen
  5. Click Change link

Contact your DecisionSim system administrator to obtain a login.

If you are an ACP member, contact ACP directly by going to http://vp.acponline.org/virtualpatients/Contact/Index

If you do not know who your system administrator is, contact support@decisionsim.com

Most modern computers and tablets will play DecisionSim simulations just fine, without any modification. In order to ensure you have the best experience running DecisionSim, we recommend using the following browsers (with all current updates applied):

  • Internet Explorer (PC) Versions 10, 11
  • Safari (PC) Versions 6, 7
  • Safari (iOS) iOS 6, 7
  • Firefox (PC) Versions 24, 25
  • Chrome (PC) Version 31
  • Chrome (iOS) Version 30
  • Chrome (Android) Version 30

In addition, your browser must be able to run javascript, and you need a quality internet connection.

DecisionSim is a cloud based application. Most modern computers and tablets will play DecisionSim simulations just fine, without any modification.

Recommended browsers for the best experience (with all current updates applied):

  • Internet Explorer (PC) Versions 10, 11
  • Safari (PC) Versions 6, 7
  • Safari (iOS) iOS 6, 7
  • Firefox (PC) Versions 24, 25
  • Chrome (PC) Version 31
  • Chrome (iOS) Version 30
  • Chrome (Android) Version 30

Your browser must be able to run javascript, and you need a quality internet connection.

To play the simulations developed in DecisionSim, you do not need any additional browser plug-ins.

Adobe Flash is required if you will be authoring DecisionSim simulations.

The most common reason you cannot see a simulation in the Case Library tab is that “Hide Public Cases” is checked. Uncheck this option.

The Case Library may also be empty if you entered a search term that returned no results. Clearing the search term by clicking the “x” next to it should cause the list of your simulations to be displayed.

The Reports button is on the Case Details page. Select the Case Details page and you will find the Report icon on the left hand side. Selecting this icon will bring you to the list of available reports.

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